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Episode overview
Andy Low from OKTO Group joins the lads for a real-world chat about automation that actually makes sense. No fluffy jargon, no “just add AI” nonsense. Instead, Andy breaks down how businesses can connect the dots between enquiries, quotes, job scheduling, and customer comms so nothing gets missed and nobody’s hunting through WhatsApp, email, Messenger, and spreadsheets.
Show notes
Andy Low from OKTO Group joins the lads for a real-world chat about automation that actually makes sense. No fluffy jargon, no “just add AI” nonsense. Instead, Andy breaks down how businesses can connect the dots between enquiries, quotes, job scheduling, and customer comms so nothing gets missed and nobody’s hunting through WhatsApp, email, Messenger, and spreadsheets.
They dig into the truth about “AI taking jobs”, why most systems only do 80% of what you need, and why the last 20% is where the magic happens. Plus, Andy shares how COVID pushed him from Excel-heavy data work into building tools that turn days of manual reporting into one click, and why the human touch still matters more than any software.
If you’re serious about saving time, tightening up your processes, and scaling without losing your soul, this one will give you plenty to think about and a few ideas you can put into action straight away.
Transcript
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